The ultimate business value that is gained from implementing a modern ERP solution far outweighs the benefit replacing a technology platform. However, obtaining a return on the substantial investment (ROI) that organisations make when implementing an ERP solution, is no small task.
More often than not, implementing an ERP solution requires changes in business processes, and the way people work, in order to deliver on promises of efficiencies, increased productivity, agility and the ability to deliver on business strategy. The ultimate goal of technology is to produce reliable information for the purposes of effective decision making, balancing cost and investment to drive profitability and ultimately facilitating an agile business environment.
Technology only manifests its true value in the context of well formulated, tightly integrated, thoroughly understood and aligned business processes that are applied in a disciplined manner by motivated people. A key component of preparing a business for an ERP implementation is to drive the alignment and integration of processes, and to activate passionate ownership of processes so that technology can play the role it should as business enabler. Another key component is the ongoing alignment of the business strategy with the environment and with expectations in order to deliver the maximum anticipated value of a properly implemented ERP solution.
What we refer to above is collectively termed Business Alignmentand forms the core of our change model. Business Alignment:
- clearly articulates differences between the current and anticipated work environments as enabled by technology.
- facilitates discussions regarding the shifts in business process that are required and the impact on technology.
- surfaces and crystallises the shifts required in the current roles of people and organisational structures to support the business.
- defines a new business language.
- aligns the change journey to the overall implementation plan.
Business Alignment is informed by the results and interpretation of change readiness assessments that are conducted in different business units, and these results focus and shape the content of the change, communications and training plans.
Once we understand the shifts required in the business, we jointly identify and agree those parameters against which we track the success of the interventions. This allows for active adjustment of plans in a sensitive and appropriate delivery.
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